Your trust is our priority. This Privacy Policy clearly explains how promo888 collects, uses, stores, and protects your personal information. We are committed to keeping your data safe and ensuring it is never misused.
Note: By registering and using promo888, you agree to the terms set out in this Privacy Policy. We encourage you to read this document in full to understand your rights as a user.
Our Privacy Commitment
Core Data Protection promo888
Six core principles that form the backbone of how we manage and protect every member's personal information.
All data transmitted between your device and promo888 servers is protected using 256-bit SSL encryption — the same technology used by Malaysia's leading banking institutions.
Only authorised promo888 staff may access your personal data, and only for legitimate operational purposes. Access is logged and audited regularly to prevent internal data breaches.
Promo888 has never and will never sell, rent, or transfer your personal information to any third party for marketing purposes without your explicit consent.
Our payment gateway complies with the highest PCI-DSS standards. Card and bank account details are processed directly through licensed payment processors — promo888 does not store full card numbers in our systems.
Your personal data is retained only for as long as necessary for the stated purpose or as required by law. Once the retention period expires, data will be securely deleted.
You have full control over the marketing communications you receive from promo888. You may unsubscribe at any time via your account settings or by contacting our support team.
When you register and use promo888 services, we collect several categories of personal information to enable us to provide a safe, efficient, and responsible service. The following are the categories of data we collect:
During the registration process, you are required to provide your full name, Malaysian identity card number (MyKad), date of birth, mobile phone number, email address, and preferred username. All of this information is necessary to verify your identity, confirm that you meet the minimum age requirement of 18 years, and comply with anti-money laundering (AML) requirements set by the regulatory authority.
To process deposits and withdrawals, we collect bank account information (bank name, account number), account holder name, and digital wallet details such as Touch 'n Go eWallet, GrabPay, or Boost. This information is used solely to process financial transactions and KYC verification — it is never shared with advertising or marketing parties.
Our system automatically records your IP address, device type, operating system, web browser, login time, pages visited, and gaming usage patterns. This information is used solely for security purposes, fraud detection, user experience improvement, and ensuring platform integrity.
As part of the mandatory identity verification process prior to your first withdrawal, we require a photo of your Malaysian identity card (front and back) along with a selfie holding the identity card. These documents are stored in an encrypted environment and are accessible only by our licensed compliance team.
Data Minimisation Principle: promo888 only collects data that is strictly necessary to deliver our services. We do not request information that is irrelevant or exceeds what is required for the stated purpose.
Promo888 uses the information collected for the following purposes only, and not for any other purpose without your consent:
To create, manage, and secure your account, including age and identity verification in accordance with regulatory requirements.
To accurately and securely process deposits, withdrawals, and other financial transactions through authorised payment providers.
To detect and prevent fraud, money laundering, bonus abuse, and any suspicious activity that may compromise the safety of the platform and other members.
To send important account notifications, platform updates, transaction confirmations, and responses to your support enquiries.
To recommend games, promotions, and offers relevant to your preferences and play patterns — you can turn this feature off at any time.
Legal Compliance: In certain situations, promo888 may be required by law or regulatory directive to disclose specific information. In such cases, we will do so only to the extent necessary and will notify you if the law permits such notification.
Promo888 does not sell, rent, or disclose your personal information to third parties for their own marketing purposes. However, there are limited situations where we need to share your information with trusted parties to enable us to deliver our services:
To process your financial transactions, necessary information is shared with licensed payment gateways and digital wallet providers such as Touch 'n Go eWallet, GrabPay, and Boost. These providers are bound by strict confidentiality agreements and may only use your data for transaction processing purposes.
Third-party game software providers integrated with the promo888 platform may receive usage data required to operate their games. This data is limited to game session information and does not include your full financial details or identity documents.
When required by law or a valid court order, promo888 will disclose the necessary information to the relevant authorities. This includes cases involving financial crime investigations, fraud, or money laundering. Each such request will be carefully evaluated before any information is disclosed.
International Data Transfers: In situations where data needs to be processed outside of Malaysia, promo888 ensures equivalent protections are applied through data transfer agreements that comply with international standards. We do not transfer data to countries that lack adequate data protection laws.
Promo888 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. They help us remember your preferences, maintain your login session, and understand how you use the platform.
You can manage or delete cookies through your web browser settings at any time. However, disabling essential cookies may affect platform functionality and you may be unable to log in or use certain features properly. We recommend consulting your browser's cookie management guide for further information.
Protecting your personal data is a responsibility we take very seriously. promo888 implements multiple layers of technical and organisational security to prevent unauthorised access, data loss, leakage, and misuse of your personal information.
All communications between your device and promo888 servers are secured with TLS 1.3 encryption — the latest industry-recognised encryption protocol. Personal data stored in our databases is encrypted using AES-256, the encryption standard used by international security agencies. Our servers are protected by multi-layered firewalls, intrusion detection systems (IDS), and round-the-clock monitoring.
Access to members' personal data is strictly limited based on the principle of least privilege — only staff who genuinely need access to perform their duties are permitted. All staff undergo regular privacy and security training. Internal and external security audits are conducted routinely to assess and improve our security posture.
While we take all reasonable precautions, no system can be guaranteed 100% secure. In the event of a data breach affecting your personal information, promo888 is committed to notifying you within the required timeframe and taking immediate action to mitigate the impact.
Shared Responsibility: The security of your account also depends on your own actions. Ensure your password is strong and unique, never share your login credentials with anyone, and always log out of your account when using a public device.
As a promo888 user, you have certain rights regarding your personal data. We respect these rights and will facilitate their exercise as promptly as possible, typically within 30 business days of receiving your request.
| User Rights | Description | Status |
|---|---|---|
| Right of Access | You have the right to request a copy of all personal data we hold about you in a readily readable format. | Available |
| Right to Rectification | If any of your data is inaccurate or out of date, you have the right to request that we correct it promptly. | Available |
| Right to Erasure | You may request the deletion of your personal data, subject to applicable data retention legal requirements. | Available |
| Right to Restriction | You have the right to request that we restrict the processing of your data in certain situations while a dispute is being resolved. | Available |
| Right to Portability | You may request your data in a structured, machine-readable format for transfer to another provider. | Available |
| Right to Object | You have the right to object to the processing of your data for direct marketing purposes — such requests will be actioned immediately. | Available |
To exercise any of the rights above, contact our privacy compliance team by email at [email protected], stating the right you wish to exercise and providing sufficient information for us to verify your identity. We will not charge a fee for reasonable requests.
Promo888 is an online gaming platform that permitted for individuals aged 18 and above only. We do not knowingly collect or process any personal information from individuals under the age of 18.
If we discover that personal information of an underage individual has been collected without proper verification, we will take immediate action to delete that information and close the associated account. If you as a parent or guardian believe your child has registered using a false identity, please contact us immediately via email at [email protected].
Responsible Gaming: We support efforts to prevent minors from accessing gambling platforms. Visit the Responsible Gaming us to learn more about the control tools available.
Promo888 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new technology, regulatory requirements, or other operational reasons. Whenever a significant amendment is made, we will notify you through one of the following methods:
It is your responsibility to review this page periodically and stay informed of any changes. Continued use of the promo888 platform after any amendment takes effect constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, please stop using the platform and contact us to close your account.
If you have any questions, concerns, or complaints regarding how promo888 handles your personal data, our privacy team is ready to assist you.
We aim to respond to all privacy-related enquiries within 3 business days. For formal requests relating to user rights (data access, deletion, or rectification), we will provide a full response within 30 business days of receiving a complete request.